Related information.
For faster assistance, please include your order number and contact us using the email address associated with your purchase.
Frequently asked questions
Frequently Asked Questions
Find answers to common questions about our products,
materials, shipping, returns, care instructions,
and ordering process.
Quick paths
Are these the issues?
These cards can help you find more detailed relevant content.
1
Orders
Before & After Checkout
Regarding order confirmation, modification, and payment support.
How do I know my order was received?
After placing your order, you'll receive a confirmation email containing your order number and purchase details.
If you do not receive the email within 12 hours, please check your junk email or promotions folder.
Can I change or cancel my order?
We begin processing orders as quickly as possible.
If you need to make changes or cancel your order, please contact us immediately. Once an order has entered fulfillment, modifications may no longer be possible.
2
Shipping
From Our Studio To Your Door
Regarding shipping, transit time, and logistics tracking.
Where do you ship?
We currently ship to most countries and regions worldwide.
Shipping availability and delivery times may vary depending on your location.
How can I track my parcel?
Once your order is shipped, you will receive an email containing order information.
Please use our order tracking page to view the latest shipping updates.
3
Returns
Clear, Fair & Transparent
Regarding returns, exchanges, refunds, and order issues.
Can I return my order?
Yes. Eligible items may be returned within 30 days of delivery, provided they remain unused and in their original condition.
Please review our Return Policy for complete details.
Are custom-made items refundable?
Custom, personalized, and made-to-order pieces are generally non-refundable unless they arrive damaged or incorrect.
What if my item arrives damaged?
Please contact us within 7 days of delivery and include:
Your order number
Photos of the item
Photos of the packaging
We'll review the issue and help find the best solution.
4
Products
Materials, Care & Everyday Wear
Regarding materials, maintenance, and product use.
Are your crystals natural?
Many of our pieces feature natural crystals and materials.
Because natural stones are unique, variations in color, pattern, texture, and inclusions are normal and part of their individual character.
How should I care for my jewelry?
To keep your jewelry looking its best:
Avoid prolonged contact with water
Remove before swimming or exercising
Avoid perfumes and harsh chemicals
Store in a dry place when not in use
Please see our Care Guide for detailed instructions.
5
Services
Thoughtful Guidance, Clearly Defined
Regarding product suggestions, space consultation, and service scope.
What is Crystal Guidance?
Crystal Guidance is a personalized recommendation service.
We help customers explore suitable crystals, materials, styles, and collections based on their preferences and interests.
What is Space Review?
Space Review is an optional consultation focused on visual balance, layout, object placement, and overall atmosphere within a space.
Recommendations are practical and aesthetic in nature.
Does guidance guarantee results?
No.
Our recommendations are intended for informational, design, and personal inspiration purposes only. They should not be interpreted as medical, psychological, financial, legal, or spiritual guarantees.
Before contacting us
Let us help you better.
Include Photos
Photos of the item and packaging
help us review shipping damage,
quality concerns, or product issues faster.
Response Time
Most inquiries receive a response
within 1–2 business days.
Still need a human answer?
Send us the details.
Use Contact Us for order questions, product support or practical service inquiries.